Hi Minti,

Thank you so much for taking the time to share you feedback and suggestions with us — we are always eager to hear how youth are experiencing our service and how we might improve. I’m very glad to hear that our volunteer was able to offer you the space and time you needed to find some clarity in your thoughts. At youthspace we make a point of not offering advice but instead of listening and helping you find the answers you might need in a more collaborative way… after all we aren’t the experts on anyone else’s life.

I will definitely pass along your feedback re: font and see if there is any way to make things easier to read and less confusing for spacing.

We do limit chats to once per night regardless of whether you are texting us or using IM because we need to ensure we are available to as many youth as possible throughout the night. If you chat in once in a night and things change for you later in the evening so you don’t feel you can stay safe then we encourage you to reach out to emergency services (911) or to a local crisis line. Please let us know if you have more questions about this policy.

Thank you again for your feedback Minti. We look forward to supporting you in the future if and when you might need us.

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