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Youthspace.ca is located on the unceded territory of Lekwungen-speaking and W̱SÁNEĆ peoples.  We acknowledge the ongoing impact of colonialism on our daily interactions and wellness.  We also acknowledge the inextricable connection between current unjust systems and conditions of risk for Indigenous youth.  At Youthspace.ca we continually strive to learn from and incorporate this knowledge into our work in creating safe and welcoming spaces for all visitors.

 

 

How Youthspace Chat Works

 

  • On any night, between 6pm and midnight PST, you can click on “Online Chat” or “SMS Text Chat” to chat with us.
  • You will be asked to fill out a short information sheet, but there are very few required pieces of information (eg. age, gender) for you to chat with us. This information is mostly used for research and statistics, and to help us raise money to keep our service going.
  • Please know that the information you give us will not influence how we interact with you in any way.
  • Some nights are busier than others, so there might be a short waiting time to get through to us. However, this should not take very long at all. We’re sorry if this is frustrating, and will work to get to you as soon as possible.
  • We will constantly work to make Youthspace a safe, inclusive and welcome space for all youth to chat in, no matter what your background, religion, sexual orientation, gender identity, lifestyle or culture. We work towards being a Trans-inclusive and LGBTQQ2-welcoming space by constantly learning. If you have feedback for us on how we can improve access to our service, you are most welcome to contact us.

 

The Chat

  • We want to hear what’s going on for you. You do not need to be in ‘crisis’ to chat with us. We can chat about stress, relationships, school, suicide, abuse, or other concerns on your mind.
  • We will set limits. We believe in respect for everybody, and will set limits if we encounter hateful language or forms of discrimination.  If you want to know what is outside our limits please review our Terms of Service.
  • We don’t give advice because we believe everyone is resourceful, capable and has the right to make their own decisions. We will help you explore ideas, options, supports and resources. We’re here to help you build and access strategies for coping with life’s many challenges.
  • We keep our chats to roughly 60 minutes long. This allows us enough time to chat with you, and still be able to get to the next person in the line in good time. An average chat tends to last about 40 minutes.

 

Who We Are

  • We are a diverse community of trained volunteers who would love to listen to how things are going for you. We care, and believe that talking can help you sort through your feelings and thoughts. We hope that you feel less alone after chatting with us.
  • All volunteers are certified in ASIST (Applied Suicide Interventions Skills Training).

 

Confidentiality

  • In order to remain anonymous, we will not meet you face-to-face.
  • We will keep your information and stories private and protected. Unless it is absolutely relevant to a particular chat, we will not give out any information about ourselves either.
  • The only exception to this is if we have to call for emergency help for you. We will do this is if you tell us that you need an ambulance or police, or if we believe that someone’s life is in serious danger.

 

Technology 

  • You can access us through online chat, or by text messaging. At times, you might experience minor glitches or slow response times. This might happen if we have an unexpected server issue, there are slow internet connections on either end of the chat, or if you are chatting on our website through a mobile device.
  • While these issues usually resolve quickly, we appreciate that this might be frustrating. We apologize for any inconveniences caused by our technology.
  • If you happen to get disconnected from the chat, it is totally ok to try and chat back in again! You can also try chatting from a desktop/laptop instead of a mobile device, or texting instead of chatting.

 

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