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Youthspace.ca is located on the unceded territories of the Lkwungen and W̱SÁNEĆ peoples in Victoria, British Columbia. We acknowledge the ongoing impact of colonialism on all peoples’ daily interactions and wellness, including the inextricable connection between current unjust systems and conditions of risk for Indigenous youth. At Youthspace.ca we continually strive to learn from and incorporate this knowledge into our work in creating safer spaces for all visitors.

We encourage and welcome all youth to chat in, no matter what your background, religion, race, ability, sexual orientation, gender identity, lifestyle or culture. We are always working towards being a LGBTQ+ affirming and welcoming space by constantly learning and unlearning harmful normalized ideas of gender and sexuality. If you have any feedback for us on how we can improve access to our service, we welcome you to contact us through our contact form

 

What is the Youthspace.ca Crisis and Emotional Support Chat and Text Service?

Youthspace is a place for any youth across Canada, under 30, that is experiencing any sort of crisis to come and talk. We are open every day between 6pm and midnight Pacific Standard Time!

 

We are a diverse community of trained volunteers who would love to listen to how things are going for you. We care, and believe that talking can help you sort through your feelings and thoughts. We hope that you feel less alone after chatting with us. All volunteers are certified in ASIST (Applied Suicide Interventions Skills Training).

 

We don’t give advice because we believe everyone is resourceful, capable and has the right to make their own decisions. We will help you explore ideas, options, supports and resources. We’re here to help you build and access strategies for coping with life’s many challenges.

 

In order to remain anonymous, we do not meet face to face with our visitors, and we do not give out any personal identifying information. We will keep your information and stories private and protected. The only exception to this is if we have to call for emergency help for you. We will do this if you tell us that you need an ambulance or police, or if we believe that someone’s life is in serious danger or if there are concerns of child abuse.

Please read the Terms of Service for Youthspace.ca Chat/Text & Forum Services by clicking here.

 

How do I use the Chat/Text Service?

If you access the chat through the website, you will be asked to fill out a short survey with a very few required pieces of information (eg. age, gender) for you to chat with us. This is mostly used for research and statistics, as well as funding for us.

 

We’re often very busy, and it might take us a while to get to you (up to 40min-1hr max) even though we try to get to chats as quickly as we can. If you are instant messaging, please DO NOT enter the chat more than once to try and get through faster; this will actually increase your wait time, as we have to open every chat that is created, even if you’ve already left it.

 

We keep our chats to roughly 60 minutes long. This allows us enough time to chat with you, and still be able to get to the next person in the line in good time. An average chat tends to last about 40 minutes.

 

If you happen to get disconnected from the chat, it is totally ok to try and chat back in again! You can also try chatting from a desktop/laptop instead of a mobile device, or texting instead of chatting.

What are the forums?

The forum is about sharing your story, or just how you’re feeling. It’s a place where you can set down some of the burden you might be carrying by putting it into words. You can share your feelings with the world and perhaps find yourself less alone. NOTE: if you post to the forum, it will be available for anyone to read.

 

For this reason, before posting, please just ask yourself if you want what you’re sharing to be public. If not, but you still want to talk, we encourage you to try the email counselling service (http://youthspace.ca/ecounselling/) instead, or chat with someone through the live chat function.

 

If you’re ready to post, go right ahead! Your post will not appear immediately, as we screen all posts for identifying information and graphic/triggering content. If you have any questions or feedback about the forum, please email us at support@youthspace.ca!

What are Resources?

Youthspace Resources are there to help you find emotional or crisis support online or in your local community. Our Resources include websites, guides, phone apps, and a list of other text and chat services similar to ours.

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